Store Policies

We encourage you to review our policies before placing your order. By completing your purchase, you acknowledge that you've read, understood, and agreed to the policies and terms published on our website at the time your order is placed.

Returns

We understand that shopping online doesn't always go as planned. If you're not completely satisfied with your purchase, eligible items may be returned for store credit in accordance with the policy below.

Return Eligibility

• Returns must be initiated within 30 days of delivery.
• We do not offer refunds to the original payment method. Eligible returns are issued as store credit only.
• Store credit is issued for the amount paid at checkout, including purchases made with promotional discounts or discount codes.
• Store credit never expires and may be used on future purchases, including eligible promotional offers.

Return Condition Requirements

To qualify for store credit, returned merchandise must be:

• New, unworn, and unused.
• Returned with all original tags attached.
• Free of makeup, deodorant marks, stains, odors, pet hair, perfume, smoke, damage, alterations, or any other signs of wear.

Haute reserves the right to inspect all returned merchandise. Items that do not meet these requirements may be refused, returned to the customer at the customer's expense, and will not qualify for store credit.

Return Shipping

Customers are responsible for the cost of returning eligible items.

For U.S. returns, you're welcome to purchase a prepaid return label through Haute or use your preferred shipping carrier. A $9.95 return processing fee will be deducted from your issued store credit, regardless of which shipping method you choose.

For international returns, customers are responsible for arranging and purchasing their own return shipping label, as we're unable to provide international return labels. A $9.95 return processing fee will also be deducted from your store credit.

Any shipping costs, customs duties, taxes, or import fees associated with your return remain the responsibility of the customer.

To help us process your return as quickly as possible, please include your name or order number inside your return package.

Please send all returns to our designated Returns Department address below. Returns sent to any other address may experience delays in processing.

Processing Your Return for store credit

Once your return arrives at our Returns Center, please allow 3–6 business days for inspection and processing. After your return has been approved, your store credit will be emailed directly to the email address associated with your order.

Shipping & Delivery

Once an order has been shipped to the address provided at checkout, responsibility for delivery transfers to the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address before submitting an order.

While we'll always do our best to assist with address corrections before fulfillment, address changes cannot be guaranteed once an order has been placed.

Haute is not responsible for orders delivered to an incorrect address provided by the customer.

Returned Packages

If your package is returned to us due to an incorrect shipping address, being unclaimed, failed delivery attempts, unpaid customs or import fees, refused delivery, or another carrier-related issue, we'll review your order once it arrives back at our warehouse.

Once your package has been received back at our warehouse, we'll review the circumstances and determine the appropriate next steps based on the reason it was returned. If your package is returned to sender or marked as undeliverable (and was not delivered to the incorrect address), you may request to cancel your order.

Approved cancellations are subject to a $7 cancellation fee, which covers the costs associated with processing the return and restocking the reserved inventory.

If you prefer, we're also happy to reship your order once the package has been received back at our warehouse.

If you notice an incorrect shipping address before your order has shipped, please contact us immediately. If we're able to update your address before fulfillment begins, no cancellation or correction fee will apply.

We are not responsible for failed delivery due to an incorrect address provided at checkout.

Lost or Stolen Packages

Once your package has been marked as delivered by the shipping carrier, we recommend checking around your delivery location, with household members, neighbors, your leasing office, or contacting the carrier directly, as packages are often located through these steps.

Package Protection is available at checkout for $5 and is highly recommended. If selected, eligible packages that are lost in transit or marked as delivered but cannot be located may qualify for one complimentary replacement shipment.

Shipping Protection provides a replacement shipment only and does not include refunds.

Temporary addresses

If you're shipping to a hotel, vacation rental, college, or another temporary address, please make sure you'll be available to receive your package.

We recommend contacting the shipping carrier to arrange a hold for pickup or mail forwarding if your travel plans change.

We are not responsible for packages that cannot be retrieved because a temporary shipping address was provided or because you are no longer at the delivery location when your package arrives.

If your package is returned to us by the carrier, we're happy to reship your order once it's received back at our warehouse. If you no longer wish to receive your order, you may request a cancellation once the package has been returned to us. Approved cancellations are subject to our $7 cancellation fee. To help avoid delays or delivery issues, we always recommend shipping to a permanent address whenever possible.

What if I have a delivery issue?

Once your order has been shipped to the address provided at checkout, it's in the hands of the shipping carrier.

If you experience a delivery issue, such as an incorrect address, a package marked as Delivered that you can't locate, or a package that's at risk of being returned to sender, we recommend contacting the shipping carrier as soon as possible. They have the tools to intercept packages, update delivery instructions, or assist with locating your shipment.

Of course, we're always happy to help. If you're having trouble with your delivery, please email us at hello@haute-swimwear.com, and we'll do everything we can to assist you.

While we'll gladly help facilitate communication with the carrier whenever possible, Haute is not responsible for carrier errors or delivery issues once a package has been shipped. Any claims related to delivery must be filed directly with the shipping carrier.

Package protection

Package Protection is available at checkout for $5 and is highly recommended to help protect your order during transit.

Customers who purchase Package Protection are eligible for one complimentary reshipment if their package is lost, stolen after being marked as delivered.

Please note that Package Protection does not provide a refund. Coverage is limited to a complimentary replacement shipment of the original order.

Customers who decline Package Protection acknowledge that Haute is not responsible for replacing packages that are lost or stolen. Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

By declining Package Protection at checkout, you acknowledge and accept responsibility for any loss, theft, or damage that occurs after your order has been shipped or marked as delivered by the carrier.

International orders

Customers are responsible for any customs duties, taxes, or import fees required by their country.

If these are left unpaid, your package may be returned. If customs fees are not paid and the package is returned to us, we'll gladly contact you once it arrives.

At that time, you may choose to:

• Have your order reshipped
• Cancel your order (subject to a $7 processing fee)

Order changes & cancellations

Orders begin processing shortly after they are placed.

Because of this:

• Order changes are not guaranteed.
• Order cancellations are not guaranteed.
• Shipping address changes are not guaranteed.
• Item removals or other order modifications are not guaranteed.

Approved cancellations are subject to a $7 cancellation fee.

Approved order modifications, including the removal of items from an existing order, may also be subject to a $7 processing fee.

Once an order has entered fulfillment or has shipped, no further changes, cancellations, or address updates can be made.

Damaged or faulty items

Every Haute piece is carefully inspected before it leaves our warehouse.

If your order arrives damaged or you believe you've received a manufacturing defect, we'll make it right.

Please email us within 7 days of delivery with:

• Order number
• Photos of the issue
• Photos of the item
• Packaging if applicable

After reviewing your claim, we'll replace the same item at no cost if the damage is confirmed to be a manufacturing defect.

Damage reported after 60 days is considered normal wear and tear and isn't covered under our quality guarantee.

Order Processing

Processing always comes first. Every Haute order is carefully prepared by our team before it ships. Processing time refers to the time it takes us to prepare, pack, and fulfill your order, while shipping time begins only after your package has been handed over to the shipping carrier. Selecting expedited shipping affects the carrier's delivery speed only and does not shorten order processing time.

Most orders leave our warehouse within 3–6 business days. During new launches, promotional events, holidays, or other periods of exceptionally high order volume, processing times may be slightly longer.

While we do our best to keep our inventory up to date, our most popular styles may occasionally sell out due to high demand after an order has been placed. If this happens, we'll work to fulfill your order as quickly as possible.

As soon as your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package every step of the way.

Delivery Time

Once your order has shipped, your selected shipping method determines the estimated delivery time. Please note that delivery estimates begin after your order has been processed and handed over to the shipping carrier. While we do our best to ensure timely delivery, shipping times may vary due to carrier delays, weather, customs, or other circumstances beyond our control.