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Returns & Other Policies

Return Terms
We currently offer a return for store credit option where you may return your item and we will give you store credit for the cost of your purchase. You may use this store credit anytime within the future.

Our policy lasts 14 days. If 14 days have gone by since you received the item, we cannot take the item back.

To be eligible, your item must be unused and in the same condition that you received it.

Please e-mail us for return instructions at hello@haute-swimwear.com before sending back your item.

Please note that if an item was sold as a set, we are only able to accept back the full set. We can not accept returns on bottom or top sizes separately.

You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. We recommend to have tracking in place to ensure proof of return. We are unable to refund any lost packages during the return process.

Any orders purchased directly through Facebook/Instagram are eligible to receive a return label with a $8.95 flat fee that will be deducted from your store credit code once received and processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and apply the store credit to you.


Sale/Discounted items (if applicable):

If you purchased utilizing a discount code or during a sale/promotion, please note that while we do accept returns for credit on all discounted products the store credit provided will be reflective of the amount paid during checkout. Store credits may be utilized during sale periods and can be utilized with other codes if desired.


Shipping:

We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!). 

We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $7 cancellation fee.

Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at hello@haute-swimwear.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.

We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible.  If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.

 

Cancellation/refund:

We cannot guarantee successful cancellation once an order is placed online. For the best success in cancellation, we recommend to contact us via email at hello@haute-swimwear.com as soon as possible. Note that there is a $7 cancellation fee if we are able to cancel the order. 

We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.

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